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For service covered under a Randa Luggage or Badanco warranty:
Randa Luggage is proud of the quality of its products and services and
warrants that all our products are free from defects in manufacturing or
materials. The warranty details vary by retailer, brand, product line and
item. You should see your warranty for exact details.
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| Note that air carriers, hotels, and others that handle your luggage are
responsible for it while it is in their care. Should your luggage
become damaged in transit, you should contact the responsible party immediately.
Additionally, your best recourse for a damaged product is usually to
return it to your point of purchase, the retail store, catalog or online
retailer from whom you made your purchase. Randa Luggage has arrangements with most
retailers to handle the small quantity of defective merchandise produced.
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Randa Luggage provides limited
warranties with fixed time frames, this means
that we will repair or replace defective items within the warranted term,
however you, our customer, are responsible for the cost of shipping and
handling.
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You can be assured of many years of use of Randa
Luggage products by:
- Keeping your luggage clean and dry. All
Badanco products can be wiped clean with a damp cloth, DO NOT USE solvents
or industrial cleansers. Mild soapy water on a damp cloth is usually
sufficient to clean any stains.
- Keep sliding handles and wheels clean, spray with
graphite or household machine oil annually.
- Always close all handles, remove all add-a-bag
straps, and close all pockets and compartments when traveling.
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For products covered by a Randa Luggage warranty, you may return your defective
product as follows:
We ask only that you return the
defective item in a suitable carton, postage prepaid and insured, together with
a proof of purchase and your check for $12.95 to cover handling and return freight.
Randa Luggage
Customer Service Department
994 Riverview Drive
Totowa, NJ 07512
973.812.1700 (ask for customer service from 9 AM until 4 PM, Monday
through Friday, EST)
973.812.0900 fax
Service@randaluggage.com
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Typical Badanco Warranty:
details may vary by brand and product
"Badanco Enterprises warrants that this product will be
free from defects in material and workmanship for a period of XX years from the
date of purchase. We will repair this product without charge or replace it with
an equivalent product if a defect arises during the warranty period.
We ask only that you return the defective item, postage prepaid and
insured, together with your check for $12.95 to cover handling and return
freight, and your proof of purchase to the address below.
This warranty does not cover damage caused by accident, misuse, theft,
normal wear and tear or injury to the goods caused by common carrier or private
delivery services. Implied warranty of merchantability of fitness is limited to
the term of the warranty contained herein. Some states do not allow limitations
on how long an implied warranty lasts, so this limitation may not apply to you.
This warranty gives you specific legal rights and you may also have other rights
that may vary from state to state."
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